But how much privilege is there, really?
For Phantoms Season Ticket Holders, perhaps not that much. Let me explain:
Phantoms Season Ticket Holders have pre-sale privileges for other events at the PPL Center Arena in Allentown. Generally, we have the ability to purchase tickets online or sometimes via telephone 24-48 hours prior to the tickets going on sale to the general public. But I’m not sure which group of people constitutes the “general public.” You see, anyone who would like, can join the “Cyber Club” of the PPL Center and get the exact same privileges that a Phantoms Season Ticket Holder is entitled to vis-a-vis event pre-sales. How do you join the Cyber Club? Just sign up for free. Or, FAIL to UN-check the box when ordering single-event tickets for ANYTHING. Because I have Phantoms season tickets, AND have “joined” the Cyber Club, I get two separate emails with special codes for “pre-sale.” The codes are different, but the timing’s the same, and the price is certainly no lower for either. So who does this leave in the “general public?”
- People who have never been to the PPL Center
- People who refuse to give out ANY of their information, like email address
- People without computers
Perhaps the seats set aside for the pre-sale are different for the groups, because they have different passwords to access the “pre-sale?” Could be, but we’ll never know, because the PPL Center doesn’t let you pick your seats. You cannot see which seats are available or what your choices are for seating beyond simply the price category. And then, it seems the seats are randomly assigned: I couldn’t find a rhyme or reason for which seats it was assigning me upon multiple attempts to purchase, recently. And there’s the next problem: because of the random seat function, EVERYBODY does what I did. You keep punching through the system until it gives you an acceptable seat. That confuses the system and clogs the bandwidth. I’m not sure calling is any better: The phone lines will get clogged up, and the ticket staff, while helpful, is no quicker. It took DiPro almost 20 minutes to purchase ONE hockey ticket yesterday. IN PERSON! I’ve gathered while speaking with them on the phone that they cannot easily see which seats are available, either. They can, but not easily enough to provide more than a modicum of help. It’s not their fault. The system is clunky, slow, and poor. (And the fees are high.) Just let us see the available seats and we can pick!
Then, we’ll see who really has the privileges!